Frequently asked questions
We're selective. Every brand at Shoppe Fifteen is chosen because it's beautiful, well-made, and worth giving. You'll find a mix of heritage names and under-the-radar finds. The kind of things people ask "where did you get this?"
Yes. Select items can be personalized with engraving, names, or short messages directly on the product page before adding to cart. If you have specific questions about placement or design, please email hello@shoppefifteen.com. Please note: personalized items are final sale and cannot be returned or exchanged.
Yes. Add your message at checkout — we'll include it with your order.
Every order is thoughtfully packaged, but if you’d like to include a box & wrapping, please select “this is a gift” at checkout for complimentary wrapping.
Most orders ship within 1–3 business days. Standard shipping typically arrives within 5–7 business days. Expedited options are available at checkout. Personalized or custom orders may require additional processing time — noted on the product page.
Not yet. We ship within the U.S. only at this time.
Yes. You'll receive a shipping confirmation with a tracking number as soon as your order goes out.
That's on us to fix. Email us at hello@shoppefifteen.com within 48 hours of delivery with a photo and your order number. We'll make it right.
We accept returns on unused, unaltered items in original packaging within 30 days of delivery for a full refund. We keep our inventory fresh and rotating, and are unable to accept returns after this timeframe.
Personalized items, final sale items, and anything marked "non-returnable" on the product page.
Email us at hello@shoppefifteen.com with your order number and reason for return. We'll send you next steps. Please do not send items back without contacting us first.
Yes — we're in Larkspur, CA.
274 Magnolia Ave.
Larkspur, CA 94939.
Come in if you want help in person. We're good at that.